Blog Posts

The Hidden Cost of a Free Installation

The allure of new flooring, a fancy flat screen TV or state-of-the-art appliances usually prompts research into which is the best brand and how much you can afford, but how often do you consider the actual installation? For most consumers it’s an after thought. But a bad installation can spur a major case of buyer’s remorse.
According to a recent nation wide poll, 39% of consumers surveyed experienced a successful installation, but for nearly 20% it was a “total nightmare.” And in 85% of those cases, installation was arranged by the retailer.
Retailers often offer free or easy installation, but you shouldn’t fall hook, line and sinker for the promotion. Do your own research first. In some instances, you might be better off on your own.
Such was the case for a customer I will call “Sharon.” Sharon purchased a new washer and dryer from a local retailer during a free delivery and installation promotion. One week after the installation, during a rinse cycle, the drain hose came out and flooded her utility room and kitchen. After much back and forth with the store and it’s insurance agency, Sharon was out $3200.00 in repairs and was never reimbursed. “Lesson learned? Absolutely!” she says. “We’ll never have the delivery and installation performed by the retailer again. We’ll hire a professional!”
We get at least 10 call a year from home owners who want us to clean up a retailer-arranged installation. A professional installer or handyman will come in before the fact to give you an unbiased opinion on the best products and set-up for your personal situation. To decide which route is best for you, ask the retailer if they use sub-contractors, and if so, check the internet for reviews to see how other home owners have fared overall. If you do decide to go this route, ask the installer for a personal contact number should any problems arise. If they give it to you, great; if not, be leery.
It is also a good idea for the installer to do a site survey before your installation to check for door widths, electrical connections and anything else that might make for a difficult installation.
With appliances and electronics, make sure you know how to use them before the installer leaves. There’s nothing worse than having a brand new appliance and having no idea how to use it!
For the best installations be sure to call Andy. He is the best Handyman in St. Louis and can repair/replace/restore just about anything in your home.